Last updated: 30 August 2026
High Confectioner respects your privacy and is committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices available to you.
This website is operated through highconfectioner.com.
Information We Collect
We may collect personal information when you request membership, create or use an approved member account, place an order, contact us, or otherwise interact with the website.
This information may include:
- Your name and surname
- Email address
- Telephone or WhatsApp number
- Billing and delivery address
- Account and login information
- Membership application information
- Order and transaction information
- Delivery or collection preferences
- Communications you send to us
- Technical information such as your IP address, browser information and information required for website security and operation
We only collect information reasonably necessary to operate the website, manage membership, process orders and provide our services.
Membership Applications
High Confectioner operates as a private member store. Access to certain areas of the website, including the shop, may be restricted to approved members.
When you submit a Request Access application, the information you provide is used to review your application, communicate with you regarding your membership and, where approved, administer your member account.
Submission of an application does not automatically guarantee membership or access to restricted areas of the website.
Orders and Purchases
When an approved member places an order, we collect the information necessary to process and fulfil that order. This may include your contact details, billing information, delivery address, products ordered and your selected delivery or collection method.
We retain order information where reasonably necessary for order administration, customer service, record keeping, accounting and legal or regulatory requirements.
Payment Information
Where Bank Voucher is selected as the payment method, customers may be required to provide the relevant voucher information so that payment can be verified.
Please do not send unnecessary banking information, passwords or other sensitive financial credentials.
We do not require your online banking username or password to process an order.
Delivery and Collection
If you select delivery, your name, contact details, delivery address and information reasonably required to fulfil the order may be used or shared with a delivery or courier service where necessary.
Where collection is available to your member account, your contact and order information may be used to coordinate collection.
How We Use Your Information
We may use your personal information to:
- Review and administer membership applications
- Create and manage approved member accounts
- Authenticate users and secure restricted areas of the website
- Process and manage orders
- Verify payments
- Arrange delivery or collection
- Send transactional emails and order updates
- Respond to enquiries and provide customer support
- Maintain business, accounting and transaction records
- Detect or prevent fraud, misuse and security threats
- Maintain and improve the operation and security of the website
- Comply with applicable legal obligations
We do not sell your personal information to third parties.
Cookies
Our website uses cookies and similar technologies necessary for the operation of WordPress, WooCommerce and member functionality.
Cookies may be used to maintain login sessions, remember account preferences, maintain shopping-cart contents, facilitate checkout and support website security.
Some cookies are necessary for the website and member store to function correctly.
Who We Share Information With
We only share personal information where reasonably necessary to operate our business, fulfil an order, provide website functionality, protect our legitimate interests or comply with applicable law.
This may include service providers involved in website hosting, email delivery, website security, order administration and delivery or courier services.
Service providers should only receive information reasonably necessary to perform the relevant service.
How Long We Keep Your Information
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legitimate business, accounting, security or legal purposes.
Member account information may be retained while an account remains active. Certain order and transaction records may need to be retained after an account is closed.
Protecting Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet-based system can be guaranteed to be completely secure, and users are responsible for keeping their account passwords and login credentials confidential.
Your Rights
Subject to applicable South African law, including the Protection of Personal Information Act, 2013 (POPIA), you may have the right to request access to personal information we hold about you, request correction of inaccurate information, or request deletion of information where we are not legally or legitimately required to retain it.
You may also contact us if you have questions or concerns regarding how your personal information is handled.
Third-Party Services
Our website may rely on third-party services to provide hosting, email, security, delivery or other operational functionality. These providers may process limited personal information where necessary to provide their services.
Third-party services may have their own privacy policies governing their processing of information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements.
The current version will be made available on this website and the date at the top of the policy will indicate when it was most recently updated.
Contact Us
If you have a privacy-related question, would like to request access to or correction of your personal information, or have another privacy concern, please contact High Confectioner using the contact details provided on our website.