Last updated: 30 August 2026
These Terms & Conditions govern access to and use of the High Confectioner website, member accounts and services. By accessing the website, applying for membership or using an approved member account, you agree to these Terms & Conditions.
Age Requirement
High Confectioner is intended exclusively for adults aged 18 years or older.
By applying for membership, accessing restricted areas of the website or placing an order, you confirm that you are at least 18 years old.
We reserve the right to request reasonable proof of age and to refuse, suspend or terminate access where eligibility cannot be established.
Private Membership
Access to the High Confectioner shop and certain areas of the website is restricted to approved members.
Submitting a membership application does not guarantee approval. High Confectioner reserves the right to approve, decline, suspend or terminate membership where reasonably necessary for the operation, security or integrity of the service.
Membership is personal to the approved member. You may not knowingly provide another person with access to your account or permit another person to place orders using your account.
Member Accounts
You are responsible for maintaining the confidentiality of your login details and for activity conducted through your account.
You must provide accurate and current information when applying for membership, maintaining your account and placing an order.
Please contact us if you believe your account has been accessed without your permission.
Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, pricing and other information displayed on the website are accurate.
Product appearance may vary slightly from photographs, particularly where products are handmade or produced in small batches.
Product availability is not guaranteed and products may be changed, withdrawn or marked unavailable without notice.
THC and Responsible Use
Certain High Confectioner products contain THC.
Product listings should be read carefully before ordering or consuming a product. Where a THC quantity or serving amount is stated, customers should take this information into account when deciding whether and how much to consume.
Effects can vary significantly between individuals and may be delayed after consumption, particularly with edible products. Do not consume additional servings merely because effects are not immediately noticeable.
Products containing THC should not be used before or while driving, operating machinery or performing activities where impairment could create a risk to yourself or others.
Do not provide products containing THC to children or other persons for whom they are not intended.
Storage
Products must be stored securely and kept out of reach of children and pets.
Customers are responsible for following any storage instructions supplied with the product.
Orders
An order submitted through the website constitutes a request to purchase the products shown in the order.
Receipt of an automated order confirmation does not necessarily mean that an order has been finally accepted or that payment has been verified.
We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, information supplied with the order is incorrect, payment cannot be verified, there is suspected misuse of the website or fulfilment of the order cannot reasonably proceed.
If we cancel an order after verified payment has been received, we will communicate with you regarding the appropriate refund arrangements.
Prices
Prices displayed on the website are shown in South African Rand (ZAR) unless otherwise stated.
We may change prices from time to time. A price change will not ordinarily affect an order that has already been accepted and paid, except where an obvious pricing or technical error has occurred.
Applicable delivery charges are displayed during checkout.
Bank Voucher Payments
Where Bank Voucher is selected as the payment method, the order will remain on hold until the voucher has been received and successfully verified.
Customers must follow the payment instructions supplied during checkout or in their order communication.
Never provide High Confectioner with your online banking username, password or other unnecessary banking credentials.
An order may be cancelled if payment cannot be successfully verified.
Delivery
Delivery is subject to our Delivery Information policy and the options presented to the member during checkout.
Customers are responsible for providing complete and accurate delivery and contact information.
Delivery estimates are estimates rather than guaranteed delivery times unless expressly stated otherwise.
Circumstances outside our reasonable control may affect delivery times.
Cancellations, Problems and Refunds
Because our products are consumable goods, change-of-mind returns may not always be available.
Damaged, defective, missing or incorrectly supplied products will be dealt with in accordance with our Refund & Returns Policy and applicable law.
Nothing in these Terms is intended to exclude or restrict a consumer right that cannot lawfully be excluded or restricted.
Personal Information
Personal information supplied through membership applications, member accounts, orders and communications is handled in accordance with our Privacy Policy and applicable data-protection requirements.
Please review our Privacy Policy for further information about how personal information is collected and used.
Website Availability
We aim to keep the website and member services available and functioning correctly, but uninterrupted or error-free access cannot be guaranteed.
We may temporarily restrict access for maintenance, security, technical work or other operational reasons.
Misuse of the Website
You may not use the website or a member account to:
- Attempt to gain unauthorised access to another account or restricted system;
- Interfere with the security or operation of the website;
- Provide deliberately false or misleading account or order information;
- Use another member’s account without permission; or
- Use the website for unlawful purposes.
We may suspend or terminate access where we reasonably believe the website, membership system or ordering service is being misused.
Intellectual Property
The High Confectioner name, branding, website content, graphics, product photographs and other original material displayed on this website may not be reproduced or used commercially without permission, except where permitted by law.
Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
To the extent permitted by law, High Confectioner will not be responsible for indirect or consequential loss arising from circumstances outside our reasonable control.
Customers remain responsible for using and storing products appropriately and in accordance with information provided with the product.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to the website, services, operating procedures or applicable requirements.
The current version will be made available on this website, with the date at the top indicating when it was most recently updated.
Governing Law
These Terms & Conditions are governed by the laws applicable in the Republic of South Africa.
Contact
If you have questions about these Terms, an order or your member account, please contact High Confectioner using the contact details provided on our website.